Why do we need you?

We're looking for a talented (Senior) Delivery Manager to lead impactful projects. This is your opportunity if you're a skilled professional passionate about project success. You will be responsible for leading the successful delivery of data-intensive projects for Pharma and BioTech clients, with a special focus on clinical trials. You will ensure seamless collaboration, drive measurable value for clients, maintain high employee satisfaction within the team, and contribute to Appsilon’s growth and business success.

Apply now to become a part of our dynamic team!

Why Appsilon is a good place for you:

• We offer competitive compensation and extensive human-first, people-focused benefits, prioritizing your personal and financial well-being
• Join our amazing multicultural team, ready to support and collaborate with you
• Enjoy a remote work environment with an open and kind internal culture focused on learning and experimentation
• Supportive culture - there will be an essential responsibility on you, but there will be a team to support you
• Fortune 500 clients such as Warner Bros, Johnson & Johnson, Merck, Genmab, and more
• You will have a real impact on the work of the Delivery Team - we are open to your ideas
• You will have a real impact on the work of the entire company
• You will have the possibility to travel to clients all over the world

In addition, we offer:

• Up to 25000 PLN or 5700 USD + VAT on B2B
• 26 days of paid holidays + an equivalent of public holidays in Poland, est. 11 days in 2025
• +5% of salary in Professional Development Budget to spend on activities that help you grow
• 33 days (paid 80%) per year on B2B when on a sick leave
• 4 paid days per year to be used for training/conferences, events, or workshops
• Remote work-first working culture with flexible working hours to adjust to your family life
• Private health care insurance for you and your family
• Life insurance for you and your family
• FitProfit or FitSport membership card (in Poland)
• AskHenry – a personal assistant, works great in large Polish cities, elsewhere limited to online support
• We will provide you with a MacBook and additional accessories for your computer to make your work even more efficient and comfortable

Your Responsibilities:

You will oversee data-intensive projects in Pharma and BioTech, focusing on clinical trials. You will ensure client success, team satisfaction, and Appsilon’s growth.

Guiding Customers during the project
• Advising on the release process
• Advising how to achieve impact
• Challenging Customer plans to find the optimal approach
• Escalating risks on time

Ensuring Customer satisfaction
• Superpleasing - exceeding client expectations by delivering exceptional service beyond the agreed scope.
• Having a deep understanding of Customer goals within the project, we are working on
• Understanding how Customer measures the business impact of the project
• Providing Customers with the best service experience

Building strong relationships with the Customer
• Ensuring that a Customer has confidence that you understand their business needs
• Building long-term relationships and trust by surprising clients with added value, proactive insights, and personalized attention.
• Being able to discuss and address specific technical issues
• Sharing your prior experience in the clinical trials area
• Having regular meetings with client and discuss their challenges
• Visiting clients on-site

Projects Continuity
• Ensuring that Customer is thriving thanks to our project and wants to continue working together
• Developing a perfect understanding of the customer organization and decision-making progress
• Direct Management
• You will be a direct manager of a number of individual contributors and less senior delivery managers
• Providing career support and finding opportunities to grow
• Identifying growing talents and underperformers and acting on it in a timely manner.

Project/Product Management
• If there is a need, you will take over the role of a Project/Product Manager who works hands-on in the project, by managing the backlog, handling communication with the customer, clarifying requirements and supporting software engineers.

Requirements:

1. At least 4 years of experience in a similar role or at the top tier consultancy (BCG, Bain, AT Kerney, McKinsey)
2. Domain knowledge, meeting at least 3 of the following:
   1. Good understanding of fundamental concepts in molecular biology and bioinformatics
   2. Familiarity with software and tools used for data analysis in clinical trials-Familiarity with clinical trials data standards (CDISC)
   3. Familiarity with data flow in research and clinical trials and how data is generated, processed, and visualized.
   4. Extra point for hands-on experience with the project
   5. Proven track record of successfully delivered projects for Pharma/BioTech
3. Proven track record of successfully delivered projects
4. Project/product management experience (Product Owner, Project Leader, Project Manager, Project Coordinator roles)
5. Experience with client relationship management/sales
6. Understanding of modern web development process
7. Experience in mentoring other people (not necessarily software engineers)
8. You’re okay with traveling to clients (2-3 times per year)
9. Experienced in remote work, likes remote-first working culture
10. English C1 (close to native speaker)
11. Communication is your strong point. You like and know how to talk to people, but you also know how to listen effectively and remember information. You are characterized by openness, patience, emotional intelligence, and high personal culture.
12. Proactive, driven personality, striving for continuous improvement of your performance
13. Your time zone makes working with European and American clients possible.

Within 3 months, you will:

• Manage the delivery of 1 project for Customers developed by teams of 2-3 engineers
• You will be learning the way we work by:
  • Participating in the Talent Forge activities (workshops, training, talks)
  • Onboarding trainings
  • Mentorship from the Senior Executives
• Manage 3-4 individual contributors (team members or contractors)
• You will be learning the way we support software engineers as managers by:
  • Participating in the weekly manager's meetings to share ideas, challenges, and solutions

Within 6 months, you will:

• Manage the delivery of 1-3 projects for Customers (depending on their sizes)
• Manage up to 10 individual contributors
• Contribute to the internal initiatives that make our system work, for example:
  • Performance reviews
  • Onboarding App Sprints
• Still getting mentorship and growing - training through the Personal Development Budget, 1-1s with the Director of Delivery, Head of Engineering, and Senior Delivery Managers.

What can you expect during the recruitment process?

• Screening call with Recruiter
• Recruitment Task
• Interview with Hiring Managers
• Offer

Appsilon is committed to being a diverse and inclusive workplace. We encourage applicants of different backgrounds, cultures, genders, experiences, abilities, and perspectives to apply. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.